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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Banned for no reason. Can't access chat webpage. Help!

You will need to speak to our Terms of Service team @Curseeey.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

3 Replies

  • Curseeey's avatar
    Curseeey
    4 years ago

    Hi, thanks for the responses and help. I have downloaded my data and have the information regarding other users attempting to access my account and am ready to create a ticket, but as I mentioned above, I am unable to create a ticket as my web browser page is unable to load in after I click select the option for contacting. That's the part I need help with, is it possible that I can create the ticket through another method?

  • Curseeey's avatar
    Curseeey
    4 years ago

    To add on to this, I am very disappointed with EA, as 2 of my friends who I play with have also been banned for no reason, our KD scores are not great either, we average around 0.5 kd and really just want to play for fun, but it is so daunting when we randomly get banned without any warning, and attempting to contact support is so fruitless. One factor may be that we also play Valorant and do some bitcoin mining, so perhaps either the Riot Vanguard or the mining might be causing the bans? Other than that, it could be that our accounts got hacked and accessed by other users, but I have since activated 2fa and other users should not be able to access the account any more. Thanks for your time and hope we can get our accounts unbanned soon so we can play again. 

  • Curseeey's avatar
    Curseeey
    4 years ago

    I am trying to use the email contact option, and it still doesnt work.

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