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zvffdvv7cwut1tz's avatar
zvffdvv7cwut1tz
Not applicable
4 years ago
Solved

Account Banned EA no help

I'm pretty done with using my PS5 after today since EA decided not to reinstate my account even after I gave pretty good evidence imo. I was playing apex one day then the next I was banned. Turns out my EA account was hacked. Someone changed my email and password associated with the account that was connected to my PS5. God knows what they were doing but whatever is was got me banned and account disabled. I only play on PS5 and never log in into my account. I never had a need to log in until this started to happen to me. Even my name, is clearly just random letters like cmon. Even though the email, password, and language were changed I got nothing from EA. When I look at account access it shows a state I never been to and I can't untrust it for some odd reason. After using the chat option numerous times to try and get help I finally got some after I was able to get on the phone with customer service. I was able to change the email and password and I thought that was going to end positive but it didn't. My account is still banned and disabled. Now if I put in a ticket I just get declined even though I explained my situation. EA please help I've done nothing wrong and I've put so much time and money into your products. Any recommendations or advice? 

  • Hi there, @zvffdvv7cwut1tzq 

    Unfortunately, this isn't something we can help with through Answers HQ. I see Terms of Service already performed 3 investigations and are declining to overturn the ban. I'm sorry to say, but that means the ban will need to remain in place.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @zvffdvv7cwut1tzq 

    Unfortunately, this isn't something we can help with through Answers HQ. I see Terms of Service already performed 3 investigations and are declining to overturn the ban. I'm sorry to say, but that means the ban will need to remain in place.

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