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TTV_R4ndmguy's avatar
TTV_R4ndmguy
Not applicable
3 years ago
Solved

I'VE BEEN HACKED HELP!!!!

So I have tried 3 times to reset the email attached to my account because I woke up to my account email being changed. by the time I clicked on the link saying I want to change my email back it keeps saying that I can't access the page. I try to change my email back on the official ea site and it wants to send a confirmation code TO THE EMAIL USED TO HACK MY ACCOUNT!!!! WHAT USE IS THAT WHEN I'M THE ONE TRYING TO GET MY ACCOUNT BACK!!!! I have 2 factor turned on so why is it not doing it's job? why can't I change my email back to my original email. I've used my steam account to log back onto my page because it was linked. but what do I do from here?

  • Hi there, @TTV_R4ndmguy 

    I'm very sorry to say, but we can't help with hacked accounts over Answers HQ. You can find some help in this article. Also, an advisor can help make sure your account is secured. To get in touch with one, please open a case here. Thank you.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @TTV_R4ndmguy 

    I'm very sorry to say, but we can't help with hacked accounts over Answers HQ. You can find some help in this article. Also, an advisor can help make sure your account is secured. To get in touch with one, please open a case here. Thank you.

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