Re: What penalties will be imposed for abusing refunds

@waka-kadu 

Read the User agreement you agreed to it is in there.

Below is an Excerpt from the agreement section 6 for you.

6. Rules of Conduct

ⓘ We want you to have a good time playing our games. So we expect you, like all players, to respect EA, our employees and representatives as well as your fellow players. This means, for example, obey the law, don’t cheat, don’t be offensive, don’t hack our software, don’t spam or bot, don’t lie to EA or our players. Those are the highlights. Read the full list of what not to do in the Rules of Conduct.

When you access or use an EA Service, you agree that you will not:

• Violate any law, rule or regulation.
• Interfere with or disrupt any EA Service or any server or network used to support or provide an EA Service, including any hacking or cracking into an EA Service.
• Use any software or program that damages, interferes with or disrupts an EA Service or another's computer or property, such as denial of service attacks, spamming, hacking, or uploading computer viruses, worms, Trojan horses, cancelbots, spyware, corrupted files and time bombs.
• Interfere with or disrupt another player's use of an EA Service. This includes disrupting the normal flow of game play, chat or dialogue within an EA Service by, for example, using vulgar or harassing language, being abusive, excessive shouting (all caps), spamming, flooding or hitting the return key repeatedly.
• Harass, threaten, bully, embarrass, spam or do anything else to another player or any EA employee or representative that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. Hate speech is not tolerated. We won't tolerate any unwanted conduct against any EA employee and representative because of their affiliation with EA in EA Services or anywhere else.
• Contribute UGC or organize or participate in any activity, group or guild that is inappropriate, abusive, harassing, profane, threatening, hateful, offensive, vulgar, obscene, sexually explicit, defamatory, infringing, invades another's privacy, or is otherwise reasonably objectionable.
• Publish, post, upload or distribute UGC or content that is illegal or that you don't have permission to freely distribute.
• Publish, post, upload or distribute any content, such as a topic, name, screen name, avatar, persona, or other material or information, that EA (acting reasonably and objectively) determines is inappropriate, abusive, hateful, harassing, profane, defamatory, threatening, obscene, sexually explicit, infringing, privacy-invasive, vulgar, offensive, indecent or unlawful.
• Post a message for any purpose other than personal communication. Prohibited messages include advertising, spam, chain letters, pyramid schemes and other types of solicitation or commercial activities.
• Impersonate another person or falsely imply that you are an EA employee or representative.
• Improperly use in-game support or complaint buttons or make false reports to EA staff.
• Attempt to obtain, or phish for, a password, account information, or other private information from anyone else on EA Services.
• Make use of any payment methods or refund systems to access, purchase or refund EA Services for fraudulent purposes, or without permission of the authorized owner, or otherwise concerning a criminal offence or other unlawful activity.
• Use any robot, spider or other automated device or process to access EA Services for any purpose such as scraping data, abuse EA Services, account creation, or copying material.
• Modify any file or any other part of the EA Service that EA does not specifically authorize you to modify.
• Use or distribute unauthorized software programs or tools (such as "auto", "macro", hack or cheat software), or use exploits, bugs or problems in an EA Service to gain unfair advantage.
• Engage or assist in cheating or other anticompetitive behavior (such as boosting, collusion, and match or matchmaking manipulation).
• Use or distribute counterfeit software or EA Content, including EA Virtual Currency.
• Attempt to use an EA Service on or through any service that is not controlled or authorized by EA, or otherwise intentionally obfuscate your network connection or location or other metadata to gain access to an EA Service, make purchases, or otherwise access an EA Service.
• Sell, buy, share, trade or otherwise transfer or offer to transfer your EA Account, any personal access to EA Services, or any EA Content associated with your EA Account, including EA Virtual Currency and other Entitlements, either within an EA Service or on a third-party website, or in connection with any out-of-game transaction, unless expressly authorized by EA.
• Use an EA Service in a country in which EA is prohibited from offering such services under applicable export control laws.
• If an EA Service requires you to create a "username" or a "persona" to represent yourself in-game and online, you should not use your real name and may not use a username or persona that is used by someone else or that EA determines is vulgar or offensive or violates someone else's rights.
• Engage in any other activity that significantly disturbs the peaceful, fair and respectful gaming environment of an EA Service.
• Use information about users publicly available in any EA Service (e.g. on a leaderboard) for any purpose unrelated to the Service, including to attempt to identify such users in the real world.
• Promote, encourage or take part in any prohibited activity described above.

ⓘ To enforce these rules, we may monitor your activity and remove any UGC. If you don’t follow these rules, we may remove your UGC, warn you, suspend you, ban you permanently or place other restrictions on your EA Account, games, or related services.

If you or someone using your EA Account breaks these rules (or any additional rules posted by specific EA Services that apply to your conduct on those services), EA may send you a warning or otherwise issue a sanction, including revoking access to certain or all EA Services, Content or Entitlements, or terminating your EA Account as described in Section 8. When practical, EA will notify you of the action it takes in response to rule-breaking or breach of this Agreement.

If you encounter another user who is violating any of these rules, please report this activity to EA using the "Help" or "Report Abuse" functions in the relevant EA Service, if available, or contact Customer Support at help.ea.com.

EA may monitor, record, review, and retain your voice or text communications (together “communications”) and other UGC, and take action in response to inappropriate UGC. If we detect inappropriate UGC, we may sanction the player who submitted it, and if applicable, remove it from any EA Service at our discretion. Please see our Content Moderation and Enforcement information for details. Remember that your communications, including your UGC in an EA Service, may be seen and heard by others, including players and EA.

In countries, territories, or other jurisdictions where consent or specific notice is required for monitoring or recording of communications, you hereby provide your express consent or acknowledge that notice has been provided to such monitoring or recording by accepting this User Agreement and choosing to contribute your Content.

Your use of EA Services is subject to EA's Privacy and Cookie Policy at privacy.ea.com, which is incorporated by reference into this Agreement.