Forum Discussion

dllmcjb's avatar
11 months ago

Lost game progress

Reinstall apex legends on Steam, find that you want to relink your EA account, and after binding, you find that your game progress is lost, your account name has been changed, and you have played for more than 1000 hours, and you apply to restore your account progress

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi there, 

    If you had to relink your Steam account to the EA account, I'd suggest that you contact EA Help Support and ask for assistance finding the correct EA account where you had your progress previously. It's very likely that you relinked the Steam to a different EA account and that's the reason why you don't see your old progress. Hopefully, the support team will be able to find that account for you.

    I hope this helps,