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ZYMFULL's avatar
ZYMFULL
10 years ago

Re: Origin Account Hacked and Security Question Changed To Russian

Same exact thing happened to me today. I wonder how many and how they did it. I was sent a notification email by EA saying my email had changed, it had a link to revert back to my email. I was then able to click forgot password at login, and it sent a reset password link to my email that I had reverted back. I was able to change my password with that link, even though everything was in Russian (just make sure both fields are your new password with all the requirements). However, he had changed the security question, along with ID and every other thing. So I filed a Hacked Account case with EA, they called me within minutes, and the guy changed what I needed in no time. Just be at your computer with your email up. Here is the link to file a case:

http://help.ea.com/en/contact-us/new/?product=origin&category=manage-my-account&issue=hacked-account

7 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hey @xDrWoody, - and thanks to @ZYMFULL for helping out! - 

    I know how awful the feeling is, when somebody stole your account. I once discovered that somebody hacked my account for an online games I was playing. 
    But, and that's the important point: I'm here and I got you covered! : D 

    Please have a look at this link: -> Click me! <-

    If you need additional information on how to keep your account safe online, take a look here. -> Click me! <-

    Please, if there are any questions left or anything else you need, tag me with @EA_Valgard! =) 


    Cheers, 
    Val

  • VioPet's avatar
    VioPet
    9 years ago

    Hi! I have the same issue: e-mail about suspicious activity on my account, with a password reset link, and a new security question in russian. I live in Romania, so the only available contact option, "Call me now", is out of reach. Also, I can't find another way of contacting EA support: no e-mail, nothing. Please advise. I am getting pretty worried here.

    Thanks!

  • Anonymous's avatar
    Anonymous
    9 years ago
    @EA_Valgard but how do I even reset my security question when my security question has been changed by the person who hacked my account? Thus your solution is invalid at this point.
    I can't exactly reset anything when the security question RESTRICTS editing any information.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Same exact scenario for me. I'm stuck with this stupid name. Can't change anything due to the security question the hacker set up, and it's in spanish. havn't been able to do anything but get my account back by changing the log in password from my original email adress :/

  • IIPrest0nII's avatar
    IIPrest0nII
    Hero (Retired)
    8 years ago
    @Jorderman wrote:

    Same exact scenario for me. I'm stuck with this stupid name. Can't change anything due to the security question the hacker set up, and it's in spanish. havn't been able to do anything but get my account back by changing the log in password from my original email adress :/

    @Jorderman As was mentioned before, you will need to contact EA support to reset your Security Question and Answer and create a new. Also, I recommend to check this article about How to improve your Account Security and avoid similar cases like you have now.

    https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

    Thanks!

  • MJpwnz's avatar
    MJpwnz
    8 years ago
    Russians hacked me too, live chat is helpfull.

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