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Re: False positive bans

@ReaperCo12 holy F, EA did mess up after all haha. great news for you!

maybe EA had a security breach for all these ppl to get into this problem. Even with 2FA active it happened to me... very odd

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  • I got banned yesterday, i have only played for 1 hour spent most of that time tuning my keyboard binds and mouse settings.

    EA wrote this to me..



    Thank you for getting back to us.

    following up your case.

    I just checked the account and did not see any sanction.

    Could you please let us know the email linked to EA Account?

    Awaiting for your response.

    But I'm still banned this morning...

  • its_Est's avatar
    its_Est
    4 years ago

    Ok guys im done.

    My 2nd appeal was revoked with answer:

    My 2nd appeal was not only message like "hi ea, please revoke my ban bla bla bla". I have prepared around 10k lenght message which i had to attach as txt file to the case(there is 5k lenght limitation). Anyway... In the message i delivered a lot of stuff about my PC spec's and settings like: installed applications with details when it was done and from what package, application and system logs, logs from my ESET, Nvidia Experiance Overlay settings. I have also mentioned all changes i have done with my PC in last few weeks like Installing Windows 11 PRO, changing GPU... Pointed all errors which i get after i made those changes in my PC.

    I just wanted to be sure i have done everything to get unbaned because im 200% sure that i didnt do anything i wrong way.

    Do you know what is frustrating me? That im banned but i can not get any details of it...

    In this topic you can find interesting information that we can get any kind of reason of banned account. I have downloaded JSON file about my account and i found information there:
    "{
    "Event_Type": "accountChangeLog",
    "Account_Change": "[endDate\u003d2089-10-28T16:36Z(null)\u0026reasons\u003dnull(null)\u0026readOnly\u003dnull(false)\u0026comments\u003dnull(null)]",
    "Timestamp": "2021-11-14T16:36:59.848Z",
    "Event_Status": "SUCCEEDED"
    }"

    Nothing special? Most of people can find interesting information in the last u003dnull(null) section. For example source :

    "Event_Type": "accountChangeLog",
    "Account_Change": "[endDate\u003d2023-07-12T00:00Z(null)\u0026reasons\u003d(null)\u0026readOnly\u003dfalse(false)\u0026comments\u003dMATCH_CHEATING(null)]",
    "Timestamp": "2020-10-15T00:57:29.373Z",
    "Event_Status": "SUCCEEDED"

    Isn't it interesting that my account doesn't have such a flag and yet i'm banned for cheating? ...

    I am totally exhausted and embarrassed. I spend few hours to prepare a serious message after which I got pissed on by EA...


    I was assembling the computer especially for this premiere, I bought the ULTIMATE version ...

    I am not going to appeal a third time. I have no nerves, strength and time for it.

    The computer is up for sale, and maybe one day I will thank EA for changing my priorities in my life.

    Good luck to others.

    PS

    Please check my stats from other BF series......

    [CM - Edited to remove profanity]

  • NYC_Fanboy's avatar
    NYC_Fanboy
    New Traveler
    4 years ago

    Make sure to use the report function, I already received 2 good feedbacks on my reports.

    New Community Charter looks promising 🙌

  • srash0810's avatar
    srash0810
    4 years ago

    hmmm....

    DICE and EA seem to like to drive out healthy fans.

    🙌

  • @its_Est 3 things,

    You seem sincere. EA should probably take a 3rd look at your case without you needing to request it. Since it's so early on with EAC implemented with Frostbite I wouldn't be surprised if they un-ban your account at some point.

    Do everything you can to get a refund.

    You certainly aren't missing out on a great game. I have like 26 hours played and literally have no interest in playing again. It's terrible.

  • BL00DMVN's avatar
    BL00DMVN
    4 years ago

    @WienerBeard 

    This, I'm actually glad I got the ban during early access which made me ask for a refund instead of fighting the ban further, the game isn't worth both my time and that much money in its current state.

  • Doubt intensifies 

    I use iCue and many other applications, and I've never been banned from any EAC enabled games. 

    Have you thought maybe you should not use cheat software? EAC warden just needs to detect it once, and the ban is usually within 24 hours? but who knows right? 

    Have fun with the cheating? I guess. 

  • its_Est's avatar
    its_Est
    4 years ago

    @WienerBeard

    It will be too late. Im IT guy i dont like something between 0 and 1 or between black and white.

    I refunded 1h after i get ban. 🙂

    You're right. I know the game is in bad shape but from what I can remember the BF 4 also had problems in the beginning and from a time perspective it is one of the best.

    You know what? I remembered my other plan that I wanted to implement. It sounded like this:
    - create a new account
    - I'm buying the basic version of the game
    - I play

    After a month of playing, I report this fact to EA and ask for unblocking the main account ...
    But...
    1. I don't know what triggered the ban.
    2. I don't waste my time
    3. I feel sorry for the money
    4. I just lost my desire to play any games ...

  • dougieee's avatar
    dougieee
    4 years ago


    EAC is a massive failure and false positives will only increase as more companys churn out their own third party software.
    EAC tried to ban me from apex for using gigabytes own RGB programme, regardless of wether that programme is used to inject hacks or not i used it in good faith from a global company.
    I dont know why games dont just warn you before startup of any programmes it considers dodgy, or better just close ANY third party programmes it doesnt like, that way anyone caught cheating afterwards CAN only BE cheating, there would be no possibility of false positives.

  • Then why have I never been banned from any of these games using these applications?

    Where's all the false positive bans from EAC from New World's launch? Cause they ain't none. 

    I could give the benefit of the doubt, but most people are capable liars. The vast majority of people who use these applications aren't being banned en masse. 

  • WienerBeard's avatar
    WienerBeard
    4 years ago

    @TheOnlyQuagmireI think what he's getting at is the fact that 2 people in this thread were banned for cheating and then after multiple appeals their accounts were un-banned. Basically putting said people through hell. That obviously shouldn't happen and is totally unacceptable. Both were given super bland reasons pertaining to their accounts being compromised even though 2 form security was being used.

    Since there is no transparency people are left guessing what caused the false positives. I wouldn't expect people who are banned to get a reason but a false positive is totally different.

    If something can cause a false positive I'd certainly like to know what it is. Should I redue/update my account security?

  • dougieee's avatar
    dougieee
    4 years ago
    @TheOnlyQuagmire This is an easy attitude to have until its actuually you that gets a false positive, just because it hasnt happened yet doesnt mean it wont.
    There are qquite possibly a lot of things that have never happened to you but you dont deny their existence because of that.
    The problem is lack of tranparency and communication, im not talking about EA telling customers exactly what it is they are banned for but someone with a 5 year old acocunt and thousands in games has the right to at least have EA dig into their case deeply, it seems unlikely they suddenly "broke bad" as opposed to someone with a fresh origin account and one game.
    I dont think people are aware of just how many consumer rights they sign away when they use platforms like origin or steam.
  • UP_Hawxxeye's avatar
    UP_Hawxxeye
    Legend
    4 years ago

    @dougieeenot paying enough attention to an issue until it happens to oneself is one of the biggest follies of mankind.

    It is one of the main reasons we have so many fatal car accidents.

    And this is from what I hear an even bigger problem on broadcasting services like youtube (where someone is both the one who claims your content copyright and the arbitrer of your appeal to the claim *derp*) over services like from EA where they get money from you so they have a somewhat better appeal process

  • Im a bf 3 & 4 fan. Been exicted for this game and hyped. Brought ultimate edition 100euro and all, played all the way to lvl 95. I got suddenly banned false ban. I have no idea why and the reason. I been playing other games like highly comp valorant for over 2years immortal player thier vanguard anticheat found nothing. I looked up, other people mention Icue.. yes I have icue.. but wtf. All my respect is lost for dice and EA now. Im so mad, and I feel so scammed.! 

  • Hello,

    I've been a long-time Battlefield fan, and have been enjoying the newest installment. I had a recorded 62 hours of play-time with Battlefield 2042, and much to my surprise, I attempted to log in yesterday only to be hit with a notification stating my account had been disabled. Upon further review, my account was permanently banned for 'cheating'.

    The last time I logged in to play Battlefield was three days ago prior to discovering I was banned. I've read multiple recent reports of players being banned out of the blue - and this is another one of those posts. I do not use any 3rd party or unsupported software by EA. I have, and currently do play multiple games that use EAC as their anti-cheat service. Granted, I do not know much about anti-cheating services, but I do know I have never been banned from any game I've played, and I have not changed any programs I run while playing said games.

    I already submitted a ticket, and was hit with the auto-response message of, "Hello,

    Thanks for contacting us about your account action.

    We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

    What this means

    We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account."

    Unless I have missed something, after reading on the forums here it is clear EA has not, and will not explain their reasoning for banning accounts and not looking further into this obvious issue with their auto-ban detection system. I paid a total of $95.84 for this game through Steam, and even though I have not downloaded any new programs, I was perfectly fine playing the mentioned 62 hours of play time... until yesterday.

    The programs I have running are as follows:

    NVIDIA Settings

    Razer Central - With no macros set up

    I hope this issue that all of these players are having will be looked into, because like I mentioned earlier, there are numerous posts very similar to mine.

  • QU4NT0R's avatar
    QU4NT0R
    4 years ago

    @ Mods:

    Why is my post not showing up and deleted again and again ? 

    I'm sure it has not violated any forum rules !!! Censoring ? 

  • @QU4NT0R  I believe they merged threads. So, your post (and mine, and many others') are now in this big one, - but as comments. It's rather annoying, but I assume the forum was flooded with newer and newer posts about false bans.

  • QU4NT0R's avatar
    QU4NT0R
    4 years ago
    @Norby123 Nah... I've just seen it directly after posting in this thread... and 2 minutes later it has gone...
  • @QU4NT0R  than it probably got deleted (for the same reason). If it makes you any better, I made 4 separate posts about this issue on reddit, all of them got deleted. Guess the mods just had enough  ¯\_(ツ)_/¯

  • QU4NT0R's avatar
    QU4NT0R
    4 years ago
    @Norby123 Was only "presenting" my case and my thoughts about the whole drama... without any insultings, without any name and shame, without breaking any forum rules... this is hilarious...

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