Hello,
I've been a long-time Battlefield fan, and have been enjoying the newest installment. I had a recorded 62 hours of play-time with Battlefield 2042, and much to my surprise, I attempted to log in yesterday only to be hit with a notification stating my account had been disabled. Upon further review, my account was permanently banned for 'cheating'.
The last time I logged in to play Battlefield was three days ago prior to discovering I was banned. I've read multiple recent reports of players being banned out of the blue - and this is another one of those posts. I do not use any 3rd party or unsupported software by EA. I have, and currently do play multiple games that use EAC as their anti-cheat service. Granted, I do not know much about anti-cheating services, but I do know I have never been banned from any game I've played, and I have not changed any programs I run while playing said games.
I already submitted a ticket, and was hit with the auto-response message of, "Hello,
Thanks for contacting us about your account action.
We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.
What this means
We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account."
Unless I have missed something, after reading on the forums here it is clear EA has not, and will not explain their reasoning for banning accounts and not looking further into this obvious issue with their auto-ban detection system. I paid a total of $95.84 for this game through Steam, and even though I have not downloaded any new programs, I was perfectly fine playing the mentioned 62 hours of play time... until yesterday.
The programs I have running are as follows:
NVIDIA Settings
Razer Central - With no macros set up
I hope this issue that all of these players are having will be looked into, because like I mentioned earlier, there are numerous posts very similar to mine.