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Re: Ultimate Team - Error "Our servers cannot process your request"

Utlimate Team is an Ultimate Failure! Goin on 3 days now!! AnD EAs support strategy is atrocious. All were able to do is relate to eahothers problems with EA. Mine specifically is an error with the servers. No online capabilities are efficient aside from live auction. As for game play, NOTHING!! Not even challenges .. I've reported three separate issues, one each day. How is this supposed to help!?! We need a direct line .. ITS 2024!!! Get with it EA .. to think I was considering putting stock into this Corporation is a joke now!

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    12 months ago

    Hey @NoPittySinCity 

     

    Would it be possible to get more information on this?

     

    • EA ID (PSN ID/Gamertag):
    • Which platform are you on?
    • Are you getting an error message?
    • Does this only happen in one game mode?
    • Please share any steps you've tried so far to resolve the issue:
    • If possible, share a Screenshot or Clip...

    Cheers!

     

  • NoPittySinCity's avatar
    NoPittySinCity
    New Novice
    12 months ago

    Thank you for responding ..

    °FightwithLight23

    °ps5

    ° Only in RTCFP H2H

    ° every online option is interrupted 

    ° Uninstalled/ReDownloaded, Update Date/Time, Update Rosters, Submitted questions to customer support 

  • Pradier18's avatar
    Pradier18
    Seasoned Newcomer
    12 months ago
    @EA_Illium Ive been patiently waiting for a week I can’t take this anymore!! I can only play online head to head but I can’t play UT at all it’ll load and then kicks me out giving me that error it’s been like this for a week now and everyone else playing but me PSN: Pradier18 I’m on PS5 I got the delux edition but I never got to get that experience and I didn’t my 4600 Points either I’m not able to do ultimate team challenges at all either it kicks me out
  • Thatshim803

    Ps5

    I'm getting the same messages as everyone else this is insane plus I got the 99 dollar version and I've reset everything serval times  please help I can't even utilize any features I paid for due to this online play ect.

    • EA ID (PSN ID/Gamertag): dizzythreesix 
    • Which platform are you on? ps5
    • Are you getting an error message? yes for ult team, h2h, practice mode, and road to cfp
    • Does this only happen in one game mode? all modes that need online access
    • Please share any steps you've tried so far to resolve the issue: everything including but not limited to: rebooting, re-signing in, re-installing, deleting old ps5 cache..etc
    • If possible, share a Screenshot or Clip...   
  • maddenilove's avatar
    maddenilove
    10 months ago

    I can not access my Ultimate Team, but I'm encountering issues when trying to participate in challenges, Solo Season, and Solo Battle. It's been four days, and I'm striving to reach level 50. Come on, EA, let's get this resolved!

  • 08f3e48977c5991's avatar
    08f3e48977c5991
    7 months ago

    Have you ever found a solution? I’m having the same issue. Worked fine for me up until two weeks ago now  it says servers cannot process the request. 

  • Ayrton_NE90's avatar
    Ayrton_NE90
    7 months ago

    Found a solution! They have a bug right now where you cannot have a full roster 

    Fill every spot but the last slot in the HB, FB, & MLB 3, MLB 4

    Should work after that 

  • @EA_Illium 1. ddmoney342236
    2. Ps5
    3. Yes it says error
    4. Challenges and pack opening
    5. Just tried to close app and nothing works or solves the problem.
  • EA ID (PSN ID/Gamertag): ShonuffBuss85

    Which platform are you on? Xbox S series 

    Are you getting an error message? yes

    Does this only happen in one game mode? CUT all games

    Please share any steps you've tried so far to resolve the issue: uninstall/reinstall the game, restart router, restart console, unplug console, change ip address, check connection, every suggestion on the website.

    If possible, share a Screenshot or Clip true

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