EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: Dead Space won’t load for Xbox Series X
@haleyp34 Are you using the internal storage or an external one?
Forum Discussion
5 Replies
- @EA_Illium Does a storage expansion card count as external storage?
- @EA_Illium yes- I tried everything including what the tech support told me over twitter. I uninstalled the game until this crash gets fixed.
EA_IlliumHi @haleyp34 Thanks for the update, apologies to hear you've uninstalled it.
If you would like to keep troubleshooting would it be possible to get information on the following steps?
- Are you playing on an Xbox account that purchased Dead Space
- Are you a part of a Xbox insider program (this or test builds of Xbox that allows you to get features early)
- Have you tried the steps below (click the dropdown)
Xbox troubleshooting
Spoiler- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Remove then Readd Gamer Tag to console
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- Delete local saves
- Press the Xbox button on your controller to open the guide, and then select My games & apps.
- Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
- In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
- You'll be prompted to confirm deletion of this game save data:
- Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
- Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
- Cancel leaves your data intact.
