Forum Discussion

2 years ago

Dead Space won’t load for Xbox Series X

Hello, a couple of weeks ago I was able to get into Dead Space and play the game fine. But now I can’t even load the game - I’ve done a soft and hard restart, uninstall and reinstall 2 times, deleted...

dead space

technical issues

haleyp34

2 years ago

@EA_Illium yes- I tried everything including what the tech support told me over twitter. I uninstalled the game until this crash gets fixed.

EA_Illium

EA Staff (Retired)

2 years ago

Hi @haleyp34 Thanks for the update, apologies to hear you've uninstalled it.

If you would like to keep troubleshooting would it be possible to get information on the following steps?

Are you playing on an Xbox account that purchased Dead Space
Are you a part of a Xbox insider program (this or test builds of Xbox that allows you to get features early)
Have you tried the steps below (click the dropdown)

Xbox troubleshooting

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Remove then Readd Gamer Tag to console
Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

Delete local saves

Press the Xbox button on your controller to open the guide, and then select My games & apps.
Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
You'll be prompted to confirm deletion of this game save data:

Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
Cancel leaves your data intact.

Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device, or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Remove then Readd Gamer Tag to console Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General  > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart Delete local saves Press the Xbox button on your controller to open the guide, and then select My games & apps. Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons. In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller. You'll be prompted to confirm deletion of this game save data: Delete from console removes the local copy of this save. You can get it from the cloud the next time you play. Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. Cancel leaves your data intact.