Re: [PC] Dead Space Remake Crashing at Launch

@BoomHeadShot8 Yeah that means a program or Windows is blocking it somewhere.

I think these may have been tried but just to verify, I would run through these when you have time just to make sure all steps are covered.

• Add Exception into Windows Defender
• Add an exception to ANY antivirus you have. 
• Add an exception to the Windows Firewall Settings

Then try each one of these:

• Put your device in a Clean Boot then launch the game
• Try the Game in different Compatibility settings
• Try Safe Mode with Networking
• Try a new Windows Account

Th

@EA_Shepard why windows block it ? the game launch a black windows show up for 5 seconds and nothing.
Exception in win_defender is already added

Exception added in firewall
I was able to play for 1 hour and game crash (bug in jpg)

for me It's obviously  driver issue

@BoomHeadShot8 Windows can black it for a lot of reasons. Especially after an update to the system. Windows security is consistently updating itself over most other updates. If you were playing and then it happened, try removing the saves and launching it again. It could be a broken save or an update to the game.

@EA_Shepardyes but when i do a clean delete of the driver the game is working and when I want to relaunch it I can't ?

Even with saves deleted I can't make it work

I want to update to Win11 and see if it's working

• EA App
• EA ID : 18577007
• Attach the EA App Error Report ID : 344916d3-10fb-4f0e-920c-8f66fa3ab69f
• The EA app logs can be found in 
• Windows OS: 11
• Windows OS version:Version 23H2 - Installed : ‎15/‎11/‎2023
  Build : 22631.2715
  Expérience Windows Feature Experience Pack 1000.22677.1000.0
  
• GPU model and driver version: 3070 inno 3D (watercooled) : 546.17
• Region: France (europe)
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD kingston renagade 2To
• Date this issue started (is it still happening?) 2 weeks ago
• Any other errors? Yes 
• If possible, share a Screenshot or Clip: 
• Attach a DxDiag

So far all up to date, tried everything previous posts, was on w10 before now on w11 it's the same

546,17 can't work

546.01 : worked 30 minutes ( after DDU in safe mode and NVclean install) then crash 2 hours later ;  I did nothing apart from eating 🤔  

536.40 : worked 1h after crash (see png)

535.98 : can't work

532.03 nope

Edit : just try with a new account (using microsoft account to login), so I launch the game deadspace.exe ; CPU at 100% when I switched to the other account the game launched 😮

@BoomHeadShot8 That is odd that you would get that error and swapping accounts like that would cause that. Swapping a log-in shouldn't affect that in any way unless you simply were not entitled for content but that would be entirely different.

When you updated your GPU drivers, did you do a fresh install where it deletes old drivers and installs new drivers?

That error you attached is related to Nvidi and not the game itself

@BoomHeadShot8 Gotcha. can you change the resolution and screen sizes, windowed vs full screen to see if any of these make a difference? The freezing could be a bad update, or save file, but also could contribute to the video rendering as well.

Cheers!

@BoomHeadShot8 Makes total sense. Def. don't want to take away from making those videos for sure!

i did'nt notice any change in fullscreen

Already playing ~8h without crash and my method is working

@BoomHeadShot8 That is great, Im glad it's going longer without crashing!