Kenny32673
9 years agoSeasoned Vanguard
Re: Promotional Pack not Downloading
Are you certain you're using the same account you orignally claimed the promo DLC on?
Either way, you could try just claiming them again (sign into the account you have registered the games on obviously): http://social.bioware.com/da2/dlc_bundle/
I just did and I wasn't asked for a serial, it just said "Success! Dragon Age: Origins and Dragon Age II promotional items have been entitled to your account."
Edit* - Scratch that, they don't show for download in Origin which for some reason says buy now. You have to download and install them manually from your BSN user entitlements page instead: https://social.bioware.com/user_entitlements.php