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liliangelo101's avatar
liliangelo101
2 years ago

Re: [WORKAROUND] "An unknown error occurred" while downloading DLC on EA app for Mac

Hi,

So EA has forced me to download the EA app and won't let me use Origin anymore. So I downloaded the app, and all of my Sims games are on a removable hard drive which worked fine the other day. I recently bought two new packs, Horse Ranch and Grunge Revival kit but neither can be downloaded. They start downloading but stop at 4% with the message "A Something went wrong. Try again later.". The game also needs an update but that has the same issue. I've tried uninstalling and downloading to the local drive but I get the same error message. 

The game won't let me play until it's been updated.

Super frustrating and I can't believe I'm saying this but I miss Origin! 

 

5 Replies

  • liliangelo101's avatar
    liliangelo101
    2 years ago

    Ok so I kind of solved my own problem a bit but it's definitely an issue with the naming conventions in the EA App. So I got rid of everything including the apps and sims games and installed again on my local drive where it was directing to Applications/EAGames (folder) and is downloading fine now, haven't tested moving it back to the drive yet but I assume the problem was even though I directed the EA App to the drive when installing, it didn't like that.

    So EA if you're seeing this, please fix the pointing system for removable volumes, thanks!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @liliangelo101

    You can still have your game installed on an external drive. You need to enable Full Disk Access for EA App in System Settings > Privacy & Security (see opening post in this thread).
  • emmaloser642's avatar
    emmaloser642
    2 years ago

    This just happened to me on my Mac, running Catalina 10.15.7 and I think somehow I got it to work?! When I went into the disk permission window again, I first added the actual Sims 4 game/app for full permission, which I selected from my external hard drive. Then in the same window, I searched for EA on my Mac and added full disk permission to the few that popped up: EAHelpLauncher and EABackgroundService. I restarted the EA app and then was immediately able to download the newest Kits I purchased! So maybe that could help you as well! 

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