Community Manager
Ok so I kind of solved my own problem a bit but it's definitely an issue with the naming conventions in the EA App. So I got rid of everything including the apps and sims games and installed again on my local drive where it was directing to Applications/EAGames (folder) and is downloading fine now, haven't tested moving it back to the drive yet but I assume the problem was even though I directed the EA App to the drive when installing, it didn't like that.
So EA if you're seeing this, please fix the pointing system for removable volumes, thanks!
This just happened to me on my Mac, running Catalina 10.15.7 and I think somehow I got it to work?! When I went into the disk permission window again, I first added the actual Sims 4 game/app for full permission, which I selected from my external hard drive. Then in the same window, I searched for EA on my Mac and added full disk permission to the few that popped up: EAHelpLauncher and EABackgroundService. I restarted the EA app and then was immediately able to download the newest Kits I purchased! So maybe that could help you as well!
I did this and it worked for me!
