Re: 2FA (Two-factor authentication) Not Working?

Hi @Exa2911,

If you are still having issues with the TFA codes, then please get in touch with our support team as they should be able to help out. 

I can also recommend keeping your Backup Codes somewhere safe. Whenever you don't receive the TFA codes, then you can use one of your backup codes to log in. 

https://myaccount.ea.com/cp-ui/security/index

You'll find your Backup Codes on your account settings under Security. 

i have the same problem, tried to contact ea via chat several times but they don't come up in chat. been waiting for 2 hours or so right now.

If i want to view my backup code i litterally have to autenticate first so that's also no option. What should i do? im stuck

You will have to contact our support team for this @DJNP_nl, what happens when you try to start a chat?

If you're having issues, then please try a different browser or clearing the cache.