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Anonymous's avatar
Anonymous
4 years ago

2FA (Two-factor authentication) Not Working?

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Player Profile When did...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @Exa2911,

If you are still having issues with the TFA codes, then please get in touch with our support team as they should be able to help out. 

I can also recommend keeping your Backup Codes somewhere safe. Whenever you don't receive the TFA codes, then you can use one of your backup codes to log in. 

https://myaccount.ea.com/cp-ui/security/index

You'll find your Backup Codes on your account settings under Security. 

DJNP_nl's avatar
DJNP_nl
4 years ago

i have the same problem, tried to contact ea via chat several times but they don't come up in chat. been waiting for 2 hours or so right now.

If i want to view my backup code i litterally have to autenticate first so that's also no option. What should i do? im stuck

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    You will have to contact our support team for this @DJNP_nl, what happens when you try to start a chat?

    If you're having issues, then please try a different browser or clearing the cache. 

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