Re: No friends are shown

Hello @EA_Jason ,

sorry for the late reply.

I tried clearing the cache aswell as turning off all proxies/firewalls. I even tried connecting via different networks. The problem does persist on different devices aswell.

Thank you for letting me know, so it happens on different networks and on different devices, that's new. 

Could you still log into the Origin app and check if your friends list loads?

@MultiChr 

Hello,

are there any news on this?

I've read this problem does occur for some others users aswell. The only solution I have found is creating a new account. But I don't want to start a new account and have new save games etc.. Why can't you just fix this problem? I am pretty much unable to play games from Game Pass now as I have no friend list.

Hey @MultiChr,

Sorry for getting back to you this late, I must have missed your message. 

As for what's next, your best bet is to reach out to our support team first and ask them if they can log into your account to see if the same thing happens to them, 

Another thing that I would like to know is if you have imported any friends through Xbox or another platform and how many friends you have on that platform. 

I will try to contact them.

I haven't imported any friends from other platforms as far as I know. I just tried deleting all friends and start all over again and that doesn't work neither. I had 20-30 friends before I deleted them.

I tried contacting the support via ticket.

They told me to clear the cache and closed the ticket. I mentioned that I got everyhting done already. I guess I have no chance to ever play Game Pass games from EA with friends.

@EA_JasonThanks for trying but I think there is no support at all.

If you request that they log into your account to have look, then I am certain that they wouldn't object to it. 

It would really help to see what's going on, would you be so kind to reach out again?

@EA_Jason 

I tried again and they replied in very bad German and told me they cannot login into my account and EA Desktop is just a beta. Furthermore they told me there is no known problem about the friend list in the EA Desktop app. Yeah, nice...

Sorry, this feels like a absolute clown show. Why am I even reporting an issue and try to help improving the software if the support is just ignoring my request and basically telling me to f*** off and stop annoying the support. Nice experience.

EDIT: Well, just started the EA app another time to check if there's an update just to see this:

How am I supposed to take this software seriously if there are bugs like this? I mean c'mon. I wouldn't even complain if this software wouldn't be mandatory to install/play games included in the Game Pass.

The problem does still persist.

It's about 3 month since last reply of me. I opened this thread in November thats like half a year. How can you make a non functional software mandatory for users to play games they are paying for? Seriously, tell me how anyone can think this is a good idea?

And how can you ignore a obvious major bug which prevents players aka paying customers to use the software as it's meant to be? Not answering anymore, no help whatsoever.

still broken btw

I've been having the exact same issues since I switched over to the EA app from Origin. I had originally hesitated to make the switch because hours weren't logged. Now it appears that the hours are logged, however each and every day I get the message stating "Something went wrong and we couldn't locate your friends list. Try again in a bit."

In Origin, all of my friends are there. When I play Battlefield 2042, I can see my friends list (people who I have added who play Battlefield 2042) and when I log into EA's website, the friends are present there as well. This definitely needs to be fixed. If you are going to develop a replacement for Origin, you should ensure it functions fully before starting to push it onto people. Your own deadline is coming up to have a functioning product and replacement for Origin.

I lost any hope in EA fixing this within the next time. I mean this bug is known for a year now. Any company which isnt either fully incompetent or just greedy would have fixed this already. But hey we're talking about EA which are telling me in tickets I should create a forum thread about it. They just * don't care.

I have this issue as well.  It definitely is something with our accounts on their end.  I have tried logging into my account on the EP App on two PC on different networks and still no friends list and that same error message.

Ridiculous that support disappeared for nearly two months on this and still no resolution.

Mine was fixed this morning.  EA did something on their end I didn't change a thing.  Hopefully you are all ok now.

Mine was fixed too, I just noticed

Not here it's not. Same problem persists.

@EA_Jason 

I have the same issue.  Many friends show up but several do not.

Also how do you message a friend if they are not online?

Hello Hello Are you sure you didn't change any "EA settings" or even a windows update before the problem was resolved? I have friends that I know on facebook or by personal email who still don't see me when I am logged on. We look for each other on EA while we are on facebook chatting and trying to get it working. My whole friends list disappeared when I installed the Mandatory EA App upgrade and even when I search their full player name the stupid app doesn't show them. I never had any trouble with the old Origin Game Launch page other than some buggy updates that they fixed up in a few weeks usually. It all makes me wonder what the hell have I spent so much money for all these years?

have tried all stated and my friends still do not appear