EA linking random accounts, preventing Chat, refusing to escalate?
Wondering if anyone else has experienced the problem where EA mistakenly links your XBox account to a random stranger's EA account? There seems to be nothing in the account linkage process that prevents this from happening, no EA Password verification or anything. Worse, once this is done by EA , it's impossible to get it undone because EA will not unlink your XBox account from the other person's EA Account unless that other EA account holder requests it. So it requires no password or verification to create the link, but you need a password to undo it?
EA wil happily link your XBox to some random person's EA account and then tell you that only that EA account holder can undo it. No way to verify who that account holder is or contact them, just have to hope that the random EA person will notice a random XBox accuont linked to theirs and try to investigate. And then of course EA will blame you for doing it because it's somehow your fault that a random account gets linked to yours.
And just to clarify, this is EA, linking MY Xbox account to someone else - I didn't link it, I don't know the other person, I never signed in with another account or had anyone else share my account, never game with others. There is no way I could have linked this account to my XBox account. This is EA stuffing up and linking my account to a random strangers. And not just my account. The poor EA Account holder had 5 different XBox accounts linked to his (even though EA claim you can only ever link a single account and if you unlink it, you can never link another account of the same type. (Names have been removed to protect privacy)
It's also worth pointing out that, once EA has linked these accounts, the XBox account holders are able to login to EA as the other person, using their own XBox credentials, and see that EA accounts private details. Woops... bit of a privacy and data breach there!!
On top of that, has anyone noticed that after you've had maybe 3 or 4 chat sessions with the EA Helpdesk, they hide the "Initiate Chat" option from you on the Help pages? Not sure if this is a manual feature that the EA rep initiates so they no longer have to deal with annoying customers or just something EA has coded in so that they don't have to keep dealing with difficult issues. Once you've had your limit of assigned Chat sessions, you have to rely on phone support.
Has anyone who has had to speak to EA help about a problem, been able to get their query escalated to another team, a supervisor or even another representative? Requests to talk to a supervisor are denied, account or security issues that the low-level help person can't help with are just closed and ignored and if the rep you are speaking to isn't able to help you, they'll end the chat, hang up and close the issue without making any further attempt at a resolution.
These issues with accounts being mistakenly linked are really common, and, speaking to Microsoft, they are seeing multiple reports every day of the issue occurring with EA. Yet EA refuses to do anything to help with the problem, won't acknowledge that it's a problem, and go out of their way to stop customers from being able to resolve it.
I was eventually able to resolve the issue myself using the private data of the other EA account holder that had been leaked to me by EA, but I'm wondering if anyone else has found a reliable way to resolve this problem?
