EA app = neglected app.

I don't normally post on forum but after visiting the website and seeing all the complaints, I have to say something.   First of all, trying to log into the app is a nightmare, it took almost an hour to do it and multiple attempts to reset the password before I could log in.  Next is the time when I tried to reinstall a game.  Last year, I installed the same game into an external drive, after trying to install again today (but this time to my local drive), it's stuck.  I changed all my settings to install it to the local drive, did a cold boot multiple times, but for some reason the installation says to check the installation path, no way to change it whatsoever, I had to find my old external drive to install it again.  WHO THE F is programming this app?  This is basic stuff we are talking about.