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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Paid for double subscription

Hi @datashadow,

I'm afraid we aren't equipped to help with billing cases from the forums. The support team will be able to look into your Origin purchases if you reach out to them again and talk you through what options there are if there are any. You'll be able to find the specific invoices and their status's by following the steps in this EA Help article: View your EA order history and status information. 

- EA_Lanna

2 Replies

  • datashadow's avatar
    datashadow
    4 years ago

    I was told by Support to come to this forum. I have the transcript saved.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @datashadow,

    I'm sorry, I'm not sure why you would be directed here. The forums is great for peer-to-peer support and for flagging potential bugs to put on our radar but it's not a substitute for support. We can't help with billing issues here. Sorry about that confusion. Feel free to link my responses in your next conversation with support.

    - EA_Lanna

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