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datashadow's avatar
datashadow
5 years ago
Solved

Paid for double subscription

Paid for double subscription Back in March 2021 I paid for a year of EA play (PC). I also have Xbox Game Pass (PC). I reach out to EA Help support to get this refunded or just have it transferred to...
pc
  • EA_Lanna's avatar
    EA_Lanna
    5 years ago

    Hi @datashadow,

    I'm afraid we aren't equipped to help with billing cases from the forums. The support team will be able to look into your Origin purchases if you reach out to them again and talk you through what options there are if there are any. You'll be able to find the specific invoices and their status's by following the steps in this EA Help article: View your EA order history and status information. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @datashadow,

I'm afraid we aren't equipped to help with billing cases from the forums. The support team will be able to look into your Origin purchases if you reach out to them again and talk you through what options there are if there are any. You'll be able to find the specific invoices and their status's by following the steps in this EA Help article: View your EA order history and status information. 

- EA_Lanna

  • datashadow's avatar
    datashadow
    5 years ago

    I was told by Support to come to this forum. I have the transcript saved.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hi @datashadow,

      I'm sorry, I'm not sure why you would be directed here. The forums is great for peer-to-peer support and for flagging potential bugs to put on our radar but it's not a substitute for support. We can't help with billing issues here. Sorry about that confusion. Feel free to link my responses in your next conversation with support.

      - EA_Lanna

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