Re: EA play and f1 22

@beerflakes 

Did you try contacting support about this? I'm not seeing an EA Play subscription on the account you're posting with so it would be good to have them look into this for you.

I’m having the same issue. I was able to originally download the PS5 trial for F1 2022 however it came with with lock icon over the EA logo. I’ve never been able to play it. I asked EA support on Twitter and they referred me to PlayStation support. I’ve done everything they recommend with no solution. Going back I see the huge thread on this EA form with dozens of people having this exact same issue with FIFA 22 back in October. It was later fixed by someone at EA on that form. 

For the record, the PS4 version works fine, but there’s no point in me playing it as I want to start my career mode on the ps5 version as that’s the one I’ll eventually get. 

@mattns 

If you click on the 3 dots next to the View Product button, do you see the option for the trial?

The trial option isn’t one of the options. 

@mattns 

Are you able to go to the store at playstation.com through a web browser and initiate the download from there?

I was only able to download the ps4 version on the website. The PS5 version is only available through purchase on a browser. 

@mattns 

I'm not seeing an EA Play subscription on your account. Are you sure you're logging into the account that is subscribed?

My psn is mattns92

@mattns 

Thanks. There's no EA Play subscription on this account. If that's a mistake, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

I’m definitely subscribed! I use the subscription quite a bit. 

@mattns 

It's possible you subscribed on a different account. Regardless, please contact an advisor as I suggested in my previous post. Thanks!

I only have one PlayStation account. 

This is the third method of support I’ve tried getting from EA this week. I’ve sent emails where every reply would be “I understand you’re having an issue with (insert a random EA game here). Have you checked your internet connection?”.

The Twitter support told me to contact PlayStation support. 

This level has been the most promising so far, but still not capable of a solution. 

This thread here explains the issue as EA had the same issue with FIFA and in the end it was something EA had to fix.

 https://answers.ea.com/t5/EA-Play-Console/FIFA-22-Trial-Locked-on-PS4-PS5-after-Oct-1st/td-p/10810567

@mattns 

I advise trying our Twitter or Facebook help. You can also start a chat with an advisor or request a callback (if your region supports it) by opening a case here. Email is going to be the slowest method of support.