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beerflakes's avatar
beerflakes
4 years ago
Solved

EA play and f1 22

I've just subscribed to EA play so I can try out f1 22 before I buy it. 10 hour trial I heard but this doesn't show on ps5. Only option is to get less than the £3.99 off the price of buying the game....
console
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @beerflakes 

    Are you sure you're logging in with the account that has the EA Play subscription? If not, it would be best to contact an advisor so they can help find that account.

    I'm about to head out for the day. If you still need some help with this, try messaging@EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.

mattns's avatar
mattns
4 years ago

I was only able to download the ps4 version on the website. The PS5 version is only available through purchase on a browser. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@mattns 

I'm not seeing an EA Play subscription on your account. Are you sure you're logging into the account that is subscribed?

  • mattns's avatar
    mattns
    4 years ago

    My psn is mattns92

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mattns 

    Thanks. There's no EA Play subscription on this account. If that's a mistake, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

  • mattns's avatar
    mattns
    4 years ago

    I’m definitely subscribed! I use the subscription quite a bit. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mattns 

    It's possible you subscribed on a different account. Regardless, please contact an advisor as I suggested in my previous post. Thanks!

  • mattns's avatar
    mattns
    4 years ago

    I only have one PlayStation account. 


    This is the third method of support I’ve tried getting from EA this week. I’ve sent emails where every reply would be “I understand you’re having an issue with (insert a random EA game here). Have you checked your internet connection?”.

    The Twitter support told me to contact PlayStation support. 

    This level has been the most promising so far, but still not capable of a solution. 

    This thread here explains the issue as EA had the same issue with FIFA and in the end it was something EA had to fix.

     https://answers.ea.com/t5/EA-Play-Console/FIFA-22-Trial-Locked-on-PS4-PS5-after-Oct-1st/td-p/10810567

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mattns 


    I advise trying our Twitter or Facebook help. You can also start a chat with an advisor or request a callback (if your region supports it) by opening a case here. Email is going to be the slowest method of support.

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