Forum Discussion

kelzthetraxer's avatar
2 years ago

EA App keeps resetting it's settings.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 32076a1e-991b-4574-9f81-287b063c3c7a
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) Everyday.
Summarize your bug EA App keeps resetting it's settings on every PC restart/login. For example, if I turn off in-game overlay or add a command line argument for a game, those get deleted/reset and I have to re-do all of it all over again. This has been happening for months and I haven't been able to solve it by re-installing the app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log out of the user or restart the PC. When you'll log into EA App, all settings will be reset.
What happens when the bug occurs? EA App settings revert back to defaults.
What do you expect to see? I expect my saved settings to stay saved.

I just want to know if this is happening to me only. If not, I'd like this to be fixed. Thank you.

5 Replies

  • @kelzthetraxer, it’s definitely not happening to you only. I've experiencing exactly the same for quite some time now - I also pointed it out when they asked to give feedback on the app, but they probably haven’t even read it…
  • Anonymous's avatar
    Anonymous
    2 years ago

    I've never had this problem with the EA APP, but I recently did a clean install of Windows 11, and after configuring the EA APP the way I like it, the app ALWAYS resets its settings to default when I restart the PC.

  • also happens for the usage sharing setting. Been that way for years. Only thing you can do is keep changing the settings and dont let it get under your skin. Just change it, double check it later change it again. Given various consumer privacy lawsuits you'd think EA might pay more attention, things can spread like wild fire online. 

    I would imagine providing the option for users to change their settings covers them legally but to force reset user settings has got to be illegal. 

  • trek554's avatar
    trek554
    2 years ago

    This will never be fixed and they do not care. I report it all the time on the error reporter and I have contacted customer service and it accomplishes nothing. The mods here will just delete most posts on this topic and are no help at all. 

  • Well over a year and this issue still happens and sometimes daily. Of course you can not complain too much and say how you really feel as they will just threaten to ban you. 

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