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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: [Solved] Account wiped after switch to EA App from Origin

Hey there @Ramikad,

If your game library isn't showing your owned games in the EA App and your forum post history and account has been reset, then most likely you're logging into the EA App with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

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  • Ramikad's avatar
    Ramikad
    3 years ago

    Hi, I tried my other email address and indeed it worked! Thank you!

    Using that email, I had the opposite from the issue described in this thread: everything was there except the nickname, which was converted to a random string of letters and numbers. I was then able to rename the EA id of this account and reclaim the EA id on my old account. Marking this as solved.

  • Ramikad's avatar
    Ramikad
    New Novice
    3 years ago

    This is my original (correct) account. I have now another problem: the forum nickname is the random string of characters and numbers that my EA id was renamed to when I created a new account using another email address. Is there a way to change my forum nickname?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Ramikad 

    So glad to hear you were able to locate the original account and get your info updated, thanks for keeping me posted!

    As for your AHQ name- that name will be the same as your EA ID, so once you update the EA ID on your account, it will change for AHQ as well, however you may need to logout and back into AHQ for the change to reflect on the forums as well 🙂 

  • Ramikad's avatar
    Ramikad
    New Novice
    3 years ago

    Indeed, the forum nickname is restored now as well. Thanks again!

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