Forum Discussion

Ramikad's avatar
3 years ago
Solved

[Solved] Account wiped after switch to EA App from Origin

Today I wanted to re-download my Origin launcher and login to my Origin account after a while, only to find out that Origin has been discontinued and its launcher replaced by EA App. However, after l...
  • EA_Solaire's avatar
    3 years ago

    Hey there @Ramikad,

    If your game library isn't showing your owned games in the EA App and your forum post history and account has been reset, then most likely you're logging into the EA App with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

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