Re: EA Play subscription // PS5 // no rewards since purchase

Thanks a lot @EA_Shepard Much appreciated. A pity about being bounced back and forth.

I actually just tried accessing the live support chat as suggested, but that is broken, as I am unable to select a platform (platform drop-down menu not working - see attachment) resulting in me not being able to proceed to the chat. As mentioned, after 11 days with trying to resolve the issue via email, I have been sent to the forums.

If you could pass on the case, then that would be great and welcome. Thanks.

@xHarlekin I totally understand and believe me, I've been on the live support side so I totally get the frustration of go here, now go here, etc. The most effective way is when you create a case, make it short sweet, and to the point right. 

So for example. Purchased EA Play for June/July (whatever month)
Missing EA Play Rewards for X game

Go here and see which ones they are and list them if you can

Detailed but short that way no one should be pushing you from support to the forums.

Cheers for that. Yes, I actually had kept it as brief and straightforward as possible. Yet reading comprehension is a separate topic^^ I'm not salty (yet). I'll give it another try and hope for the best.

Thanks again and have a good weekend.

@xHarlekin  You are most welcome. Let me know what happens if nothing comes of it. 👍

Thanks. Well, for starters I'm unable to open a ticket at this point, as the support site seems to be having issues (kind a telling a story here). I can't progress due to this prompt:

"MAJOR ERROR

Dear @EA_Shepard 

I hope you're doing well. I am aware that you must be quite busy, yet I wanted to revisit this topic, as after almost 4 weeks and several (~7ish) cases that I opened with support, there still hasn't been an update around this issue.

This doesn't really instil any trust EA's player support, especially as EA's approach is "Player first". If this relates to what I am experiencing I don't want to know what happens if a player comes second^^.

Imagine you purchase a membership with some institution, and you pay the membership fee, and then you only receive half of the "promised" services - how would you feel about it? Especially when you're redirected to their support services, which for one, seem to be outsourced and have questionable language proficiencies, and secondly don't even provide help.

So, I'm at a point not knowing how to proceed or escalate this. The only thing in mind is to cancel and request a refund. Which is not really my intent. Any thoughts?

Cheers

@xHarlekin I am a subscriber to this as well and the benefits are something i check on regularly. With these issues, since they are sub and account related, we are not able to look into them over the forums. We are not live support. I understand not getting rewards is quite frustrating for sure. When more than one case is created for the exact same issue they are considered duplicates and typically are closed out. What you will need to do is reply to the original one regardless if it is closed or not and have it escalated. You don't need to explain or ask for further help, just say i need this case escalated for further review. Once that happens they will look into the case and everything that has happened with it.