Community Manager@xHarlekin I totally understand and believe me, I've been on the live support side so I totally get the frustration of go here, now go here, etc. The most effective way is when you create a case, make it short sweet, and to the point right.
So for example. Purchased EA Play for June/July (whatever month)
Missing EA Play Rewards for X game
Go here and see which ones they are and list them if you can
Detailed but short that way no one should be pushing you from support to the forums.
Cheers for that. Yes, I actually had kept it as brief and straightforward as possible. Yet reading comprehension is a separate topic^^ I'm not salty (yet). I'll give it another try and hope for the best.
Thanks again and have a good weekend.
Community Manager@xHarlekin You are most welcome. Let me know what happens if nothing comes of it. 👍
Thanks. Well, for starters I'm unable to open a ticket at this point, as the support site seems to be having issues (kind a telling a story here). I can't progress due to this prompt:
"MAJOR ERROR
Dear @EA_Shepard
I hope you're doing well. I am aware that you must be quite busy, yet I wanted to revisit this topic, as after almost 4 weeks and several (~7ish) cases that I opened with support, there still hasn't been an update around this issue.
This doesn't really instil any trust EA's player support, especially as EA's approach is "Player first". If this relates to what I am experiencing I don't want to know what happens if a player comes second^^.
Imagine you purchase a membership with some institution, and you pay the membership fee, and then you only receive half of the "promised" services - how would you feel about it? Especially when you're redirected to their support services, which for one, seem to be outsourced and have questionable language proficiencies, and secondly don't even provide help.
So, I'm at a point not knowing how to proceed or escalate this. The only thing in mind is to cancel and request a refund. Which is not really my intent. Any thoughts?
Cheers
