Your accounts can’t be linked.

Question

Hello, I have been in contact with EA support about my case, but suddenly the case is closed and I have got no feedback.

My issue is that I had a XBOX Gamepass account with a email address that got hacked and stopped working as a login email to Gamepass. I changed the email and got a new gamepass login/user, but now I can´t connect my Xbox account to the EA Play app because it says that only one email ever can be connected to it.

Is there anyone that can help me with this, it´s frustrating because there are so many EA games I want to play on Gamepass.

"Your accounts can’t be linked because the EA Account for tu*****@outlook.com was previously linked to the Xbox account for Turbotraktor508. An EA Account can only be linked to one Xbox account in its lifetime."

ea_cuervo · Answer

Hey there,&nbsp;
If you had a different Xbox Account linked to your current EA account, you will not be able to link a new Xbox account. However, you can create a new EA account and link your Xbox account there and that should work without any problems as the new EA account should link correctly to your Xbox account. For further information on how to link your accounts, please see: Linking your platform accounts to your EA Account

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Your accounts can’t be linked.

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