Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Hey @Aboughalyz,

Could it be that you previously claimed FIFA 23 via the EA app/Origin itself, via an EA Play membership? And that the EA Play membership expired, and you later purchased the game via Steam, and after that, you got the "You Don't Have Access" error in the EA app when launching the game via Steam?

@EA_Leeuw 

I bought Fifa through steam in September, then got EA Play membership and bought the ultimate edition version through EA App for the extras that was in November. The game was working fine even when I unsubscribed to EA Play. 

@EA_Leeuw Exactly yes, I own the game on both platforms but originally from Steam

@Aboughalyz @Lvcidity, alright. If you both own multiple versions of the same product standalone, via EA app and Steam, it's also very common that you're running into this issue if you have both versions of the same product installed, but via multiple launchers.

Our suggestion is to try the following:

• Uninstall all same product installations from your PC, which for @Aboughalyz in this case is FIFA 23 (especially the ones installed through Origin or the EA app),
• Reboot the PC,
• Install & launch the game through Steam (or Epic),
  • It's important that the games bought from Steam/Epic are installed & launched through Steam/Epic.

If that didn't work, please provide another example report as requested here.

Thank you.

Jesus i cant believe this is still an ISSUE, i had to create a whole new ea account to get access to my paid for games, EA is a joke 

Hi @EA_Leeuw,

I uninstalled the game and redownloaded it from Steam, restarted my pc, and still gave me the same error " you don't have access to this game". I even tried deleting the x64 file that people suggest and repair through steam and still, nothing changed.

EA app Error ID: 

a7a19737-74d6-4dfe-a095-8322251e6686

Game(s): Fifa 23
Date/time: 20 Feb. 2023, 3 pm GMT
Launcher: Steam

i get the message while trying to install the game it always hang on preparing is creating new ea acount and link it with epic would work ?

Thanks for the new examples, all.

I bought Andromeda through Steam, which is linked to my EA app. I was using Origin until recently when the update forced origin into the EA App. I double checked, and my other account does not have Andromeda linked to it, and I know it doesnt because I was using my main account to play Andromeda until literally today when the workaround I was using origin with was apparently patched, and EA app took its spot. Now my game says its not linked, which is factually incorrect. My EA app is version 12.148.0.5405 so it is up to date.

Oddly enough, Mass Effect Legendary Edition does work now as intended and can be launched, but didnt before.

After the activation64 uninstall/reinstall, the EA App is still saying that Andromeda was downloaded by another user. Please take note, the same account on Origin could play this game literally last night, so it isnt a wrong account issue.

@EA_Leeuw 

EA Error ID:  fd3b5864-5b09-4f73-bf3b-f7d3374c693c

Game: The Sims 4

Date/Time: March 4, 2023 5:00 PM CST

Launcher: Steam

Please please help! My app is updated completely and I've been launching the game from steam, and it's still giving me the same message! It was working completely fine on Friday, and I have no idea what's wrong.

I'm baffled how long this has been occurring.  Please let us know when we can apply for the class action lawsuit.

My household's example:

Sims 4, as of today receives this error.

Neither one of us has used a secondary device - each of us has our own.

Neither one of us has two steam accounts, or two EA accounts.  Each of us, has one of each.

STEAM VERSION: One of us is using the free Sims 4, with no DLC, one of us is using a purchased Sims 4 with a crap ton of DLC

Neither of us can download Apex Legends as a workaround, it tells us to wait a few minutes.

Sounds to me like no EA product is eligible for use on PC ever again.

Interesting information to add --- there was just a 40ish minute outage on downdetector for Steam and EA ----- right after it went away, my wife was able to launch into the sims from steam --- without having done any troubleshooting on her system (I was doing it all on mine, leaving hers as the control)

Sounds to me like your servers just aren't funded enough.

I ran App Recovery.exe in

    program files/electronic arts/ea desktop

 Then selected ‘clear cache’,  after running this then logging out of app and restarting ea app my games are running fine again, hope this helps

Hi everyone, 

Thank you for all the information you've shared with us so far. 

We are still investigating this issue. For those of you who have been seeing this issue with games in Steam, I just wanted to follow up to see if you're able to double-check something for us. 

First, please make sure that you're launching the game directly through Steam rather than from a shortcut. If you get the same error, be sure to try repairing and reinstalling the game and see if it allows you to launch it. 

If you are still getting the same error message after that, please run a new EA app Error Report and grab the Report ID for us. For more info on how you can grab the Report ID check out this article on the EA Help website. Once you have the report ID please share it in this thread. We just need the Report ID, not the actual log files. 

Thank you!