Re: EA app error "DisplayName field missing from registry"

Exact same thing has been happening to me. I just upgraded to a new system yesterday and was installing my games on new hard drive, and every time I open the EA app I get spammed with that registry error.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 5274997e-1d87-4422-9bd6-adc604feb328
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe While playing any game or restarting the application "EA Desktop", the same error occurs multiple times and minimizing the actual game.
When did this happen? (dd.mm.yy hh:mm) Since Nov. 13th 2022
Summarize your bug Translation from German: "DisplayName field missing from registry. could not be found on this Computer on the given EA-Account. Please enter your serialnumber to activate it on this EA-Account. [Button] Enter Serialnumber If you already registered this Title please make sure that you use the same EA-Account as used on registration. [Button/Link] Use different account [Button/Link] Buy this Title
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Good question.
What happens when the bug occurs? Everytime im starting, restarting the EA-Desktop App or launching a game. Even if i already play given game it still says, i dont own it.
What do you expect to see? Maybe my serialnumber or at least a fix for this problem.

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After buying the BF2042 Ultimate Edition and Installing it, those given error occurs multiple times.

On startup from 1 to 7 times.

Clearing the cache, reinstalling of the EA-Desktop App (even 2 times as administrator) and reinstalling the game doesn't helped.

Since i bought the game via the EA-Store within this App i got a receipt but no serialnumber nor can i find one in the registry.

Google and reddit for the past 2 Weeks with using nearly every solution there so far brought me to contact with the costumer support.

3 links for "plattform specific troubleshoots" later, still the same problem on start of the app today.

If i can provide any further information or help, please let me know.

I did a fresh install moving upto Win 11 the other day. I am now plagued with the exact same issue. It is drving me insane. Google shows its been a problem for years, have zero hope it will be fixed.

Hi everyone,

thanks for all your reports! We just moved a couple posts about the same issue into this thread.

This definitely seems like a weird issue, and we are taking a closer look at it.

To collect some further information for the investigation, it would be very helpful if you could provide us with your EA app logs and EA Error Report ID.

You can find the EA app logs here: C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs.

For the EA Error Report, you can find it in the EA app, top left under Help and EA Error Report.
Please make sure to also tick the box "Share diagnostic information when report is submitted".

Then just post your Report ID here in the thread.


More detailed instructions can be found in this EA Help article as well:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

Thanks in advance for your help!

-Vendcera

Thanks for looking at this @EA_Vendcera 

I just submitted an error report in the app, and the report ID is f849a588-0d76-4083-9b5a-290169b2988b

I've also attached the three logs that were updated when I launched the app and the error occurred.

The error always shows up (sometimes once, sometimes multiple times) when I launch the app since I have installed Battlefield V, but I'm also consistently able to reproduce the error by repairing my installation of BFV. When I do that, I get 4 or 5 instances of the error that pop up. I also noted this in my error report.

Yeah,

I can play the game just fine, but the pop up is really annoying.

I have attached the log files and the Report ID is f91f362c-a5e5-42ef-9d88-96a60ce0ee2c.

Okey this is mine ;-)

2b6037ed-e5a8-483c-a7b6-ece6c3dadae8

Report ID: 

ac8028e0-1e25-4784-a40b-8cf4423c2809

Hey @EA_Vendcera,

thanks for your help. You'll find my Error-Report within my post. Furthermore my logs are attached here.

Hi, I have also been having the same issue since installing the EA app. The issue seems to be related to both BFV.exe and BFVTrial.exe, only changing the names of both remove the pop up windows. They appear every time I launch EA app and occasionally mid-game as well. 

I have tried reinstalling the game and the app like many others here with no effect. 

Looking forward to it being resolved as I have temporarily disabled the exe files by renaming them until it's fixed as it is distracting when playing other games. 

Thank you!