EA_Leeuw
Community Manager
Community ManagerForum Discussion
6 Replies
C&C ultimate edition
C&C Tiberium wars
Battlefield 4
Sim City
- @EA_Leeuw Customer service are just fobbing me off. They put me through to a different advisor each time. The same old generic response ..
Really want access to products I purchased back please..
I have not had a response back from customer service since their last email, advising me that EA is aware of this problem affecting multiple users accounts. Stating that there is a patch coming to address the issue.
I’m not prepared to wait for a patch that may never come to play games that I legitimately purchased.
I’ve also discovered my Battlefield 2042 that I purchased on release day is also now just the trial version. This was purchased via EA app..
I’ve just responded to the previous email.
My case ID is as follow
167646456:
Can you please try to increase it to a higher team preferably someone who actually knows what they are doing?
Please see below a copy of the email I have sent contains details which I believe have led to the loss of my games.
Dear Ea,This is the worst customer service experience I have ever had. I can’t access products that I have purchased over the course of the past decade or more.I logged on to the EA app on windows PC Friday evening to install my old games and they are gone. They were not part of gamepass. I purchased them. I purchased C&C Ultimate via a third party as per the receipt evidence I have provided. I purchased the others directly via origin.I recently spoke with an advisor with the request to delete my Fc24 ultimate team account.I believe the advisor that I spoke with in November 2024 has deleted my games from my account. This is not what I requested.I’d like you to return my purchased games to my account please.Battlefield 2042Battlefield 4C&C Ultimate EditionC&C Tiberium warsSim cityIf I do not hear from you in due course I will be reporting this case to the UK consumer ombudsman, as per my consumer rights given in the consumer rights act 2015.I look forward to hearing from your response.I highly suggest that you upgrade my case to urgent and have a knowledgeable manager respond to me.Kind regards,Customer service is now completely ignoring my emails
Case ID 167646456
Can someone from ea please answer me?
I can’t access games I’ve purchased.
- EA_Leeuw
Hi @NightHawk1685,
I briefly looked at your EA account, the one where you post on the forums here, and it looks like most of the games you mentioned are indeed not registered on this EA account.
You're likely using an incorrect EA account to log in to the EA app.
