Re: NOT GETTING VERIFICATION CODE

hi, I have a problem when I want to go online, they ask me for a digital code that they sent to an old email i dont have access to it anymore, i tried everything to unlink this old email to my ea account but i could'nt do it! I really need help

Trying to log in to FC24 but when I need to verify my identity it's a russian email adress, and that mail is not my mail adress. I've reseted my pass on the account but it's still the wrong verifying adress that shows on my PS5. 

Any suggestions how to change this?

I'm trying to play the new fifa but at the start it comes up with the verification code now I don't have that email anymore or the old phone number to try and recover it what do I do cuz I can't play a game I've paid for please help me 

me to 

If you're having trouble linking your EA (Electronic Arts) account to your PlayStation Network (PSN) email, there could be several reasons for the issue. Here are steps to troubleshoot and resolve the problem:

1. Double-Check Email Address:

   • Ensure that you've entered the correct email address associated with your EA account when trying to link it to your PSN. Even a small typo can cause issues.

2. EA Account Information:

   • Make sure that your EA account is in good standing and that there are no issues or restrictions on the account.

3. Privacy Settings:

   • Check the privacy settings on your EA account. Ensure that your account settings allow linking with other platforms or networks like PSN.

4. PSN Account Settings:

   • Verify that your PSN account is in good standing, and there are no issues or restrictions on the PSN side that might prevent linking.

5. Clear Browser Cache:

   • If you're trying to link your accounts through a web browser, clear your browser's cache and cookies. Sometimes, cached data can cause issues.

6. Try Different Browsers or Devices:

   • If you're attempting to link accounts through a web browser like crackscut, try using a different browser or device. Sometimes, browser compatibility can be an issue.

7. Contact EA Support:

   • If you continue to experience issues, consider reaching out to EA's customer support for assistance. They can help troubleshoot the problem and may be able to manually link your accounts if necessary.

8. PSN Support:

   • Alternatively, you can also contact PlayStation Support for assistance with account-related issues on the PSN side.

9. Two-Factor Authentication (2FA):

   • If you have 2FA enabled on your EA account, ensure that you are correctly entering the verification codes if prompted during the linking process.

10. Password Reset:

    • If you suspect there may be issues with your EA account password, consider resetting your EA account password and then attempting to link the accounts again.

Thats it.

Looking for advice.Pre ordered eafc 24 ultimate team. Ea is sending a verification code to an old and deactived email address.  I can log in through the xbox platform but unable to update any details without this code. Been waiting for 6 hours for the Ea help live chat.

me too

I have the exact same issue. Not sure what to do

Hi 

i tried to verification my ea acc wiith email to be sble to play fifa 24 and i didn’t  received sny code i tried for 2 days snd not received any codes any help 

When trying to connect to the EA servers on Xbox Series X when loading into EA FC 24 for the first time, a screen appears saying that a verification code will be sent to my email account. I receive the email in my inbox but when I type the code in and then press the continue button nothing happens. Has anyone experienced this before and know how to proceed? I can click on the button but it won’t proceed to complete the verification and I remain on the screen. Cannot connect to the EA servers otherwise : (

I really need to speak to someone at EA live chat isn't loading up and I really need them to help, I've got an email attached to my account and I can't access it to verify myself so there for I can't play the game

This is literally the most frustrating thing I have encountered with any game ever 

Any luck pal I have same problem 

2-Factor-Verification

I am not receiving the code for 2-factor verification. So I can not use the EA FC 24 (PS5) online features.

On the EA site I can also not make any settings, because I also need a 2-factor verification there.

Hi guys I have been trying since last night at 12 to fix this issue downloaded EAFC 24 and went to play it but it won’t connect to the servers as I need my identity vertifiyed but I can’t access the email it’s linked to because I don’t use it anymore can anyone help 

I Purchased FC24 Ultimate Edition on Steam to have previous access to the game, but as EA is having problems sending me the verification code, I'm not able to play the game and therefore the value of this game is not the same as expected.

Until when are you going to fix this error? How can I be compensated for this unused time?

waiting for your answer.

Regards, 

Heitor

It’s asking me for a verification code to log onto the servers for the new fifa.but I’m not receiving one 

haven’t been able to get verification code since last night. Anybody know when this Problem will get resolved 

• I downloaded the ultimate edition of eafc this morning, but can't play it as I don't receive any emails from EA required to verify my identity.
• I can access FIFA 23 and the eafc companion app, but not the full game on the ps5. I wasn't able to access the web app for similar reasons as I was did not receive an emailed code to verify my identity.
• I have raised two cases at 10am and 12pm but no response. Thanks for ay help. 

I preordered EA FC 24 ultimate edition on my PS5, excited to be able to access early play and rip open packs with friends.  Unfortunately, when I went to boot up the game at midnight, I was unable to access the game, specifically ultimate team, due to a login verification code that would not populate into my email. I have limited personal time to be able to enjoy early access, and was open to just scrapping my old ea account and making a new one to be able to access the game.  However, I realized that if I were to repurchase the game on a new account, I would not be able to enjoy the fifa points or the early access with my preorder.  This has left me with no recourse but to reach out to EA directly to get live support in order to get the issue resolved.  This is where the main source of my frustration lies.  While I am aware I am not alone in dealing with this issue, I am just simply shocked an appalled at the lack of customer service being provided by EA.  Their EA "help" (I put it in paratheses because I don't find it very helpful at all) website seems designed to keep pushing you to different pages that list instructions on how to resolve certain issues, however doing any of these actions, such as updating an email, require a verification code sent to the current email for your account to make any changes...which isn't sending through to my email in any capacity.  I made a case on the EA help website to try and get a hold of a "game advisor".  It initially offered the option to enter a chat queue, but after I created the case the link to do so disappeared from the page.  I had to log out and create a new case in order to be able to re enter the live chat queue.  I have been in the live chat queue now for almost 3 and a half hours waiting to talk to someone to help get this resolved, where the page initially said it would be 28 minutes to speak to someone.  The time to wait currently says 31 minutes after all this time...I literally have no clue how long it will take to receive any kind of support.   It is extremely frustrating and disappointing that EA seems to purposely go out of their way to make any kind of real support from actual human beings inaccessible to their consumers.  Quite frankly, I just find this level of customer service to be unacceptable.  To be a company of this size with the vast resources they have at their disposal and have a level of customer service this inadequate is just downright farcical.