PLEASE EA SUPPORT TEAM RESPOND

whenever i play the game i plug in a controller but the game still picks up the mouse input as if im playing with the mouse. it is stuck to the center of the screen and interrupts the controller input and player behavior. i try to move it to the top of the screen or the to corner and after a few seconds it resets back to the center and interrupts the input. this is a known issue with no solution from you as far as ive seen online to try and solve it. i tried unplugging the mouse entirely but it somehow still resets to the middle and does the same. i tried deleting the mouse from device manager so it doesnt exist in the playing session and still the problem occurs. i tried opening the game with mouse and keyboard, cahnged the input mode to keyboard only and still the mouse is reset in the middle as if im using it. i tried fullscreen, borderless, windowed and in all of them i moved the mouse away waited until the icon is gone continued with the controller and still. 
please help me.