Re: Xbox turns off during game only on EAFC24!!!

Hello everyone,

Sorry to hear you are experiencing this issue on Series X. Being a Series X user myself, I didn't run into anything similar so far.

First, I would recommend you try some basic troubleshooting steps such as a power cycle or a clean reinstall of the game.

Additionally, you can try some steps from the Xbox support website.

If you are still experiencing issues, we would need some more information in order to reproduce the issue.

• When is the exact moment the issue happens (flag selection, profile selection etc)
• Does the Xbox actually turns off, or it's just a desktop crash (error messages always helpful)
• Any videos showing how it happens would be appreciated if possible

Sorry to hear the situation has not resolved yet, will continue to diagnose possible solutions going forward, not only because I own a Xbox Series X and want to help, but also because it is my job at work, simply on different hardware devices. The power cycle solution posted by the moderator earlier is the one aspect I forgot to mention yesterday. Similar to clocks and other electronic devices the console draws power even when powered off. As a habit since purchasing the console, I always unplug the Xbox after each game session to clear memory cache, and plug back in for the next gameplay the following day. I am unsure what problems have been circumvented by doing this procedure, however, have not experienced any issues with any games recently. Console should remain unplugged for at least three to five minutes to drain capacitors, similar to resetting modems and routers.

So my sons Xbox series X has been doing the same so far we have tried resetting console, no good, deleting game and all saved data even from the cloud no good tried a different account still no good. Cleaned the air vents no good different plug socket no good we have tried everything and it’s all failed. It just switches off no messages no warning just off and it’s only EAFC 24 it does it with. 

• When is the exact moment the issue happens (flag selection, profile selection etc)

It occurs at random, during gameplay, on the menus, SBC's, anything. So no correlation to say increased use of network components for gameplay or even the excuse of Hypermotion causing a CPU overheat - I have experienced shutdowns of my Series X from doign 20 mins of SBC's since getting on the game.

• Does the Xbox actually turns off, or it's just a desktop crash (error messages always helpful)

The Xbox fully shuts down. My speakers make a sort of burp noise, similar to when you unplug an aux cable, which is likely the sudden loss of power. The screen flashes green for a moment and then nothing, console completely off. I believe this is an overheat measure by the Xbox, but the console is NOT overheating. My console also won't then turn on with the controller, it requires a manual button press turn on.

• Any videos showing how it happens would be appreciated if possible

Unlikely this will happen unless there's some Twitch streamers or whatever that are reporting this and can have a livefeed of their screen to show when it happens. Otherwise you cannot expect people to setupa  tripod and fill up GB's of data to record their TV waiting for the bug to occur. Mine happens every couple hours but I don't have the means to provide a video unfortunately.

I feel as though this issue should require a lot more urgency.

Personally, I am on an Xbox One S and my experience has been awful.

I had trouble downloading the game in the first place (the installation kept stopping) which led to me doing a factory reset on the console, as I thought this may have been the problem. However, it was far from it. I was able to get onto the game for a while until it crashed (another known issue for the game, not that it should surprise me). I thought nothing of it and tried to go back into the game... this caused my console to freeze and a few moments later, turn off completely. I was then unable to turn it back on for a while so went to Microsoft Support and tried a solution they gave me... and it worked. I was able to use my console as normal. That is until I tried going onto EAFC again, which is when this problem occurred again. I then had a thought that my download could have had corrupt files or something similar causing these problems so I cleared the data from the game and uninstalled it. I then went to re-install the game where it got stuck half way through and caused my console to freeze yet again.

Since this issue is only being caused by this game, I will not be touching it until the problem gets a solution. If it doesn't I will be demanding a refund as I am unable to play the game I paid for.

Hey all, if having issues with the download/install of the game then this would point to a system issue.

Where are you installing the game to? Have you tried the steps MS recommend for such issues?

Why are you ignoring the issue here? We are all telling you that the console just switches off, yet you choose to ignore every other post and go with the only one who has a download issue. I have tried numerous fixes and lost all our player contracts and loan players and all the early access stuff trying to get a fix. 

For me, its problem from ea fc 24 , my other games runs perfectly, I hope the first update will fix it

If you want assistance with this @Camkro then please share any requested info. 

Darko

I will request a refund thanks EA 

I have a video off it turning off how do I upload it 

The update that’s just been released hasn’t solved the issue 

Hello,

Are any of you using external devices such as speakers or anything USB plugged into the console ?

If yes, would you mind just removing everything and just keep the controller connected to see it that fixes it.

If some of you have the chance to own another Xbox, can you try on the other one to see if you experience the same issue?

The update didn't fix the issue. 

It looks like it's not even on their 'Investigating' list.

https://trello.com/b/keigLn6R/ea-sports-fc-tracker 

Every single time I play a match in FC24 my game either crashes or the console turns off. Does not happen with any other game. Clearly something to do with FC24….