Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Error EC:10604

@flopchesterutd Hey, if you are still getting this error, please provide us the following

  • EA App/Steam/Epic:
  • EA ID/Steam user ID:
  • Attach the EA App Error Report ID Here
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Windows OS:
  • Windows OS version:
  • GPU model and driver version:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)
  • Any other errors?
  • If possible, share a Screenshot or Clip:
  • Attach a DxDiag

2 Replies

  • cinho4's avatar
    cinho4
    2 years ago

    Hey I am getting the EC 10604 Error and my game won't let me get in when i get to the first page it Crashes my entire PC i need help it has been happening but recently it got worse it started when i closed the game it would crash now i cant even get in the game its been 2 days of constant trying i cleared some local data reinstalled the game do memory checks everything has not worked

  • KubineCx_x's avatar
    KubineCx_x
    2 years ago
    • EA App/Steam/Epic: EA APP
    • EA ID/Steam user ID: KubineCx_x
    • Attach the EA App Error Report ID Here      485ad0a7-f650-4200-967d-dd1b9b7c0f36
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs : can't find this folder
    • Windows OS: Windows 
    • Windows OS version: 11 PRO
    • GPU model and driver version: I5 - 10400F 2.9 Ghz
    • Region: Poland
    • Are you using an internal or external drive? internal
    • Are you using an HDD or SSD? SSD
    • Date this issue started (is it still happening?) 2 days ago - yes
    • Any other errors? no
    • If possible, share a Screenshot or Clip: attached
    • Attach a DxDiag    attached

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,797 PostsLatest Activity: 2 years ago