Re: EA FC 24 error there is a problem with your games setup

Try to change the game installation folder from the EA app settings and install it again on a different drive if possible. 

Install also Media Feature Pack 

Make sure that your antivirus is not blocking the game, so please add EA app and the game to its exceptions list. 

Send us your DxDiag report so we can check other details. 

I will do. thanks for the response <3

Hi
I got the same problem. "There is a problem with game setup, please reinstall." (ofc. in my local language). In fact this is my son's game. He bought it.

I tried everything because the same issue we had with FIFA23. I spent many days doing what different tutorials recommended. My son never played FIFA 23 despite he spend money, he couldn't do a return because counter was more than 2h playing (in fact only of trying to launch). This week he bought FC24. And the problem is the same. After Anti-cheat run for a minute we got the error. I attach dxdiag. Please help us.

Best Regards

Patrick and his father Paul

I have the same problem as well.. Do u already fix the issue? 

i have the same error idk how all my friends with weak pc than mine can run it and i can t

@EA_Pulsar Hey EA wake UP.At least communicate that you have a problem with your game (probably the problem is with Denuvo) but it's not the issue on our side so release a fix and do not post this ridicoulous tips.

I've bought the game on steam and still the same issue. 

I've updated C++

I've then uninstalled and reinstalled C++

I have media feature pack

I've downloaded directx runtime. 

I've reinstalled the game 9 times

I've manually made sure the anti chest stuff was installed etc

Still have the issue. Someone has advised me to secure boot my pc which I don't know how to do.... I also shouldn't have to do this to play a game. F1 and PGA Tour both work completely fine as well. 

Did it work im having the exact same issue as you 

hey can i get in a call with you to help me i want to play ea fc 24 but cant i get this error evretime 

@vladdar1349 I dont want to do that for this game, wish they came up with something. I will probably still do it because this is giving my such a fk headache

what do mean by clean win install can u explain am having the same issui for a week

and thx

hello buddy , i fixed the problem i have to this problem just
just keep resett your computer.
keep your file and any with internal memory.
im fix et want you to fix it too

and my English language very weak and sorry for this

If u didn't do Im help
Its my discord
caqal_

And their is my Instagram : brt_drma

if you solve the problem write i wait to massage for u
goodluck

So to be clear you had to reinstall your whole operating system to play a game?

Ciao a tutti, dopo 1 settimana di alti e bassi, video, guide... e chi più ne ha più ne metta... ho RISOLTO!!

potete verificare l'errore che vi viene restituito?

il percorso dei log è questo: C:\ProgramData\Origin\Logs

e il file: FC24_......._Log

Ho risolto il problema dell'errore: 

Missing DLL: amd_ags_x64.dll Function: agsDeInitialize

Missing DLL: [amd_ags_x64.dll] Error: 0x5AA

"Si è verificato un problema durante l'installazione del gioco. Ripeti Installazione"

"there is a problem with your games setup. please reinstall your game"

La SOLUZIONE che per me è stata VALIDA e FINALMENTE sono riuscito a far partire FC24:

Sulla cartella di installazione: C:\Program Files\EA Games\EA SPORTS FC 24

- eliminare i seguenti file DLL

amd_ags_x64

CardsDLL_Win64_retail

dbdata

dstorage

dstoragecore

dxcompiler

dxil

- aprire EA Origin e fare RIPARA gioco (verranno riscaricati i DLL che abbiamo appena eliminato)

- a fine RIPARAZIONE COPIARE TUTTI i file sopra indicati nelle cartelle 

 C:\Windows\System32

 C:\Windows\SysWOW64

Spero davvero di aiutare MOLTISSIMI di voi.

Questo FIX non si trova da nessuna parte in quanto me lo sono "inventato" da me e ci sono riuscito.

UNA SETTIMANA a sbatterci... e anche di NERVOSO.

EDIT: 

P.s. posso consigliare un riavvio del PC dopo aver incollato tutti i file DLL. Inoltre, vi consiglio di aggiornare l'ANTI CHEAT che si trova su:

C:\Program Files\EA Games\EA SPORTS FC 24\__Installer\EAAntiCheat

EAAntiCheat.Installer <-- eseguite come amministratore, selezionate FC 24 e fate aggiornamento (per farla completa, io ho fatto anche repair dopo, selezionando il percorso del gioco).

(Scusate, sono italiano. Usate il traduttore) 🙂

nah even then i went back to windows 10 from windows 11 and it didnt work, went back to windows 11 and still didnt work

Ey brother, thank you for this comment. I translated it with google and fixed my game with your instructions. Imma post your same comment but in english so people can follow those steps.

Love.

Hi everyone, after 1 week of ups and downs, videos, guides... and so on and so forth... I SOLVED!! can you verify the error that is returned to you? the log path is this:

C:\ProgramData\Origin\Logs and the file: FC24_......._Log I solved the error problem: Missing DLL: amd_ags_x64.dll Function: agsDeInitialize

Missing DLL: [amd_ags_x64.dll] Error: 0x5AA "There was a problem installing the game.

Repeat Installation" "there is a problem with your games setup. please reinstall your game"

The SOLUTION that was VALID for me and I FINALLY managed to start FC24:

On the installation folder: C:\Program Files\EA Games\EA SPORTS FC 24 - delete the following DLL files

amd_ags_x64 Cards

DLL_Win64_retail

dbdata

dstorage

dstoragecore

dxcompiler

- open EA Origin and REPAIR the game (the DLLs we just deleted will be redownloaded)

- at the end of the REPAIR, COPY ALL the files indicated above into the folders:

C:\Windows\System32

C:\Windows\SysWOW64

I really hope to help MANY of you. This FIX is nowhere to be found as I "invented" it myself and succeeded. A WEEK of banging... and NERVOUS too..

This really help me fix my game brother, I used the traductor and followed your steps and got my game working, Thank you.

-love

Thanks a lot man it worked...

OMG it worked!!!!

EA this lad should work for you because nobody else either found or bothered to post the fix!

Again, fantastic work <3

Im now stuck on the partner privacy and contact information page. Cant click anywhere. Absolute shambles of a company!