FC 24 Not Launching Please Help

Estou com o mesmo problema, 
entrei em contato com o suporte da EA, 
se resolverem o problema te avisarei

https://www.tiktok.com/@eafc.error/video/7324107323083918597?is_from_webapp=1&sender_device=pc&web_id=7324114127001241093

help on tiktok, I'm disclosing the error

@GelsonbravoLooks like i'm gonna refund the game. I will not play the game of a company that does not care about their players who have problems. If I can't get help from the only platform I can get from EA, this company doesn't deserve my money. They don't need my money, but I don't expect it to cause any more pain when I should be making myself happy for $70. And they got on my nerves because this problem is not a new problem and support has not been solved this problem for a long time and not responding.

unfortunately friend, good luck