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raistlin110376's avatar
raistlin110376
Seasoned Novice
10 months ago
Solved

Can't access online features on Xbox - You must be signed in to Xbox network

I had to reset my xbox one as games didn't started. I choose the option to reset without removing the data. After that my games are working but I can't play online games in EA FC24.  There is information I need to be connected to my xbox account (I am) and login to EA servers. My Xbox account is linked with EA servers but it still doesn't allow me to play online games. I tried all troubleshooting procedures,  contacted support,  but they weren't able to help.  Did anyone had such issue and found the solution? My EA account is not suspended,  I changed password today to be sure it wasn't hacked. 


CM: Edited to update thread title to include more context 


  • Resolved

    UPDATE

    We believe this issue is resolved following the system update released on September 6th, which addressed the problem

    Make sure to download the new Xbox system updates.


    The team is still looking into this issue with our partners. 

    As a workaround, you can try connecting your Xbox via Ethernet cable. 

    Also, you can follow the thread on the Microsoft forums for more information. Here


    If you are still not able to access online features because of this issue, please share the following details with us:

    • Gamertag:
    • Platform:
    • Summary of Issue:
    • Recent Timestamp (Date, Time, Timezone)
    • Name of your ISP:
    • OS version installed on your console:
    • Screenshot of the error message: 

    Thank you once again for your support! 

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