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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: eafc24 login page asking for ea creds and then not accepting it

Hi @darthdg10 

If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

1 Reply

  • darthdg10's avatar
    darthdg10
    2 years ago

    in the connected accounts it is showing connected to the right steam account.
    And it is not asking me to reset the password it is asking me to sign in to my ea account as shown in the photo i have subumitted and even when i enter the right credentials it is not accepting it.

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