Forum Discussion

ayiehaziq58's avatar
2 years ago

LOST SAVED DATA/SETTING FILE

Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RX 580
Enter RAM memory size in GB 16 GB
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you start the game.
What happens when the bug occurs? I opened up FC24 on my PC, and normally you click on your saved data/settings file. This time it asked me to create a new settings file and the file which I named after my name was gone. It’s not only in the ultimate team mode. It seems that the game got initialized from the beginning. Like I played for the first time. Asking me to select my favorite team etc. So now my whole ultimate team squad which I put a lot of hours and money in is lost, deleted, gone. The weird thing is that I still have access to the Companion app and everything is still there.
What should be happening instead? It should just let me log in to my account

Please help me.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @ayiehaziq58 

    The progress of your Ultimate team is saved on our servers so it's not possible to lose it. Please make sure to log out of the EA app and sign back in to help re-sync your account again. 

About FC 24 Technical Issues & Bugs

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