EA_Barry
Community Manager
Community ManagerRe: EA AntiCheat stops Game launch with E0670A01 (non specific) hardware error
It seems clear you have a hardware issue, please retry once that is resolved, thanks.
Forum Discussion
3 Replies
- @EA_Barry I have dmp files from the failing AntiCheat, would they help narrow down where the hardware error is (as it's come back from HP "fixed")?
Does the error code indicate what the hardware issue was, is there a list of codes somewhere that I can refer to?
Just knowing the operation being performed at the time of the error will help narrow it down. My sons laptop arrived back from HP yesterday with a new drive with a fresh (factory) build installed.
Installed EA and FC 24 as the first things we did but the error is still there. The hardware has passed all HP tests so where do I go now, just saying there is probably a hardware error is no help at all. It's like saying there's a problem with your car without indicating what problem has been found (is it brake, engine, fuel supply, suspension, tyres, EMS ....). Tell me what error has been detected and I have a chance (car won't stop or pulls to one side, won't start, makes noises, rough ride, runs in limp mode ...)
I have raised another case and felt the advisor just wanted to get me off the chat so they could do something else. Apparently my case has been passed to the Technical team and they'll get back to me by email.
How they're going to identify the issue when they know nothing about my setup (unless the EA software extracts details and stores it centrally) I don't know. I asked if they wanted my details and apparently the technical team are so clever they don't need it.
I'm thinking the latest update to AntiCheat causes it to fail on my sons PC and the error message is just some default (we didn't expect that to happen) message.
It's not my son's account that is the problem as he has tried to run FC24 on another (non gaming) machine. No anticheat errors and the game launches but is unplayable as the hardware can't handle it.
This faulty software is depriving my son of access to the service he has paid for, he's not happy and I'm amazed at how EA can get away with this.
In the "real" world this would be a Sev 1 problem being given proper focus by support but I have no confidence this is the case here.
- @EA_Barry Same issue. Sent all my hardware parts for service but nothing is wrong! I can't play the game I paid money for. Even if there is a problem with my hardware, this is my problem and it affects my game. I've never seen such a ridiculous problem before. After the Eays Anticheat update, this problem suddenly appeared and I cannot fix it in any way. many users are waiting for the fix. Have you ever thought about why this only happens in your games?
Error code: E0670A01
Ryzen 7 5700X
8x4 3200 MHz DDR4 Ram
MSI mpg B550 gaming plus
AMD Radeon RX 6500XT
Windows 11 Home
