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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
12 months ago

Re: Cannot connect to ea servers.

Hi @CPTHawkBallz 

Please give the following steps a try to help with this error:

  • Please run through the connection guide here as well as the steps from Xbox 
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Try removing and re-adding your gamertag from your Xbox
  • Check that you have an open NAT type on your console 

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

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