Forum Discussion

Alberdinh0's avatar
11 months ago

I Cant Download the EA App

When i try to install the app it says “The EA app is already installed” but i dont even have it installed

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @Alberdinh0,

    This error message might show up if you had the app previously installed on your device and it was deleted instead of uninstalled. To fix that, you can try using Ccleaner and clear your cached files and check if the app finds the EA app to uninstall as well. 

    To delete them, you can try using CCleaner to clear out issues and errors.

    For instructions on how to use Ccleaner to uninstall apps, click here.


    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.


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