Re: free stuff pack code redeem

Please make sure that you are redeeming your code at the right place. Read more about that here:

http://answers.ea.com/t5/The-Sims-3-Island-Paradise/INFO-Serial-Code-Issues-and-Redeeming-Bonus-Content-PLEASE-READ/m-p/1237634

If it still does not work, please get in contact with an EA Game Advisor.

You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.