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I actually just got mine resolved using support chat. Got a good roll of the dice on the rep actually. Just was polite, described the 16 digit key refused to work and claimed it was already in use. provided my origin id and my busted humble bundle key.
All i had to do then was log into thesims3.com and then she provided my 3 20digit for the keys (game + 2 dlc) I entered those in and the appeared in my origin library instantly.
