Invalid email/password

Question

I've recently started getting an invalid email/password error when trying to log in to my store account. It was working fine at the start of the week, but I had to change my password and that's where the issue began. I know I'm typing it correctly and there are no special characters or such in my password but the game refuses to log me in. This is made harder because I'm playing on a Macbook Air and everyone that I've seen with this problem is on Windows and so the solution is for Windows, not Mac.

Has anyone had this problem on a Mac? And how do you fix it?

ea_solaire · Answer

Heya chrskdi​&nbsp;
It sounds like we'll need the live support team to review your account details and help you get logged back in again- here on the forums we aren't able to look into your account information to investigate further.
Please reach out to live support for more help on this here.&nbsp;

chrskdi · Answer

They told me much of the same things I've seen on Google, but thanks anyway. I'll figure it out.

dontworryberisky · Answer

Please let me know if you figure out what to do! Im also on a Mac and I feel like we get the short end of the stick when it comes to fixes for these types of problems 🙄

bassist911 · Answer

i have the same problem on my mac. i can't login into my the sims 3 account

chrskdi · Answer

bassist911​ DontWorryBeRisky​ This is going to sound weird, but the problem randomly corrected itself today. I don't know if I did something that fixed it. I just installed some mods today, booted up the launcher, and there it was.

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Invalid email/password

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