Forum Discussion

Re: My Product Codes

Where do you get the message ? When trying to activate on Origin or on installing on the blue window with the sims ?

For Origin

You don't need to re-register again. Simply login with your Origin account and download the games from myGame. If they're not there anymore, contact a game advisor

Installation window

Get in touch with a customer support game advisor

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

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