Forum Discussion

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

Re: I can't redeem codes on the sims 3 website

Hi @meggs117,

We have made some changes and you should be able to redeem your codes now. Could you please try again?

Please, let us know if you still have issues to redeem your codes.

Thanks!
-Mai

6 Replies

  • morsimsy's avatar
    morsimsy
    7 years ago
    Sorry, but I don't understand the difference between "Register a game" and "Redeem a code". I feel like I would be able to enter my Sims 3 code in either but the "Redeem a code" one only has 4 boxes instead of 5
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    Hi @morsimsy:

    Welcome to the forums! Easiest way to explain would be:

    -Register a game - use it for registering the base game, stuff and expansion packs. The games itself, the ones you download using Origin or install using a disc.

    -Redeem a code - use this one to redeem The Sims 3 Store content. This is the content you can download from thesims3.com.

    Hope that helps, but let us know if it's still not clear! 🙂
    -Mai

  • morsimsy's avatar
    morsimsy
    7 years ago
    Thank you for quick reply! I was trying to register my Sims 3 games on the Sims 3 website but they didn't register. I have already registered the games years ago on that account, but they don't seem to be there anymore. So now when I try to register, it seems like the website thinks I am using codes already registered, which they are (but on the same account years ago). Therefore I can't register the games.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    Hi @morsimsy,

    In this case, you will need help from one of our advisers so they can check what's going on with those games and the account. Please, contact one of our advisers through EA Help.

    You will find a detailed explanation on how to contact them if you need it here.

    If you have any question, don't hesitate to ask 🙂

    -Mai

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hello,

    I'm trying to redeem the game Sims 3 on thesims3.com, but I get the following error 

    The serial code you entered is invalid. Please enter a valid serial code and re-submit.
    What does this mean?

    I am sure that the code is correct and the original code of the game I bought. What can I do?

Featured Places

Recent Discussions